Note Releases
Release Note - January 22, 2026
What's New for Teams PowerPack - General? Resolved Issues Mobile apps now load with the left navigation bar hidden for better experience Tenant and Hubs selectors will now be correctly available in the mobile version of the apps What's New for Teams ...
Release Note - December 15, 2025
What's New for Teams PowerPack - Call Analytics? Resolved Issue We have fixed an issue where the filter for the "Status" column was not being applied correctly in the report that opens after clicking on the "Calls Volume" dashboard. What's New for ...
Release Note - August 15, 2025
Today, we're excited to announce a significant refresh to our platform! We've rolled out an updated look, new product names, and a reorganized portal, all designed to give you a more consistent and streamlined experience. The biggest change is that ...
Release Note - September 9, 2025
Today we're excited to announce the release of version 2.2.16.2 of Teams PowerPack! This update brings multiple fixes across our products, all designed to provide a better experience. What's New for Teams PowerPack - CX? Fixes Fixed an issue with ...
Release Note - June 10, 2025
Teams PowerPack - CX Bug fixes Fixed an issue where occasionally, calls would ring on an Inactive User. Fixed an issue where "User manually assigned" status would sometimes not be counted for total duration in Reports. Fixed an issue where "Wallboard ...
Release Note - July 16, 2025
Teams PowerPack - CX Bug fixes Resolved "undefined" time fields in reports caused by certain time zones Corrected "Dropped" call status in Excel exports, previously mislabeled as "Not Answered" Fixed instances where calls were incorrectly marked as ...
Release Note - August 15, 2025
Today, we're excited to announce a significant refresh to our platform! We've rolled out an updated look, new product names, and a reorganized portal, all designed to give you a more consistent and streamlined experience. The biggest change is that ...
Release Note - August 31, 2025
Today we're excited to announce the release of version 2.2.16 of Teams PowerPack! This update includes new features and bug fixes across our products, all designed to provide a better experience. What's New for Teams PowerPack - CX? New features CX ...
Release Note - March 3, 2025
New Features & Enhancements: Teams PowerPack - Call Analytics: Call Type Filter: You can now filter calls by type (Inbound/Outbound) within the Calls Report. Call Status Filter: A new filter allows you to view calls based on their status. Queue ...
Release Note - April 4, 2025
Lates updates for Teams PowerPack - CX New Feature: Available Agents To view the 'Available Agents' report, navigate to the Call X-Ray modal. The option to access this report is present when the call status is “Looking for an Agent.” This modal will ...
Release Note - April 28, 2025
Latest updates for Teams PowerPack - CX Resolved Issue: Assign Agents dropdown now shows the Presence and Opt-In status of the listed Agents Fixed a bug where the Assign button worked without selecting an Agent Key_AgentTimeout value can now only be ...
Release Note - May 29, 2025
Latest updates of Teams PowerPack - CX Resolved Issue: Fixed an issue where hold music would occasionally play after the call had been answered
Release Note - July 19, 2024
Dear valued customers, We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our Teams PowerPack - CX and Teams PowerPack - Call Analytics. This update introduces several enhancements, and additional new features ...
FAQ - Teams PowerPack Version 2
We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our Teams PowerPack - CX and Teams PowerPack Call Analytics. This update introduces several enhancements, and additional new features will be rolled out ...
Note Release - CX Sidekick
This is the installer of the latest version, for the Sidekick for Teams PowerPack - CX Sidekick Find the download in the Attachment tab.