What's New for Teams PowerPack - Customer Experience (CX)?

• Addressed an issue where calls that ended during or after VM beep would become stuck in Wallboard
  
• Addressed an issue where "Hold", "Long Hold", and "Voicemail" audio messages took slightly longer than configured to be played during the call

What's New for Teams PowerPack - Call Analytics?

• Inbound calls that are transferred out are now correctly marked as Inbound instead of Outbound

What's New for Teams PowerPack - Call Detail Records (CDR)?

• Addressed an issue with the order of results when sorted by Start Date

1. Updated the label for report load time to better reflect CDR and Call Analytics content

Important Notes

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2. For detailed troubleshooting, please refer to our troubleshooting guide here.
   
3. For any questions or assistance, please contact our support team at support_products@teamventi.com.