What's being improved for Teams PowerPack – Customer Experience (CX)?

1. Resolved an issue where Hold Music would stop playing at certain points when a call was in Hunting status (not ringing on any representative yet). Now, while being in Hunting status all callers will continue listening to Hold Music, no matter how much time they have been waiting.
   
2. Fixed an issue where in certain scenarios, the call with the longest wait time wouldn't be the first one to ring on available representatives. Now, when a representative becomes available, the call that has been waiting the longest in Hunting status will be automatically assigned.
   

Important Notes