Release Note - December 15, 2025
What's New for Teams PowerPack - Call Analytics?
Resolved Issue
What's New for Teams PowerPack - General?
Resolved Issue
Important Notes
If you experience any issues, clearing your browser cache may help.
For detailed troubleshooting, please refer to our troubleshooting guide here.
For any questions or assistance, please contact our support team at support_products@teamventi.com.
Related Articles
How long does Teams PowerPack - Call Analytics take to display call data?
Teams PowerPack - Call Analytics works by connecting to Microsoft APIs and reading information about calls—including PSTN, Teams-to-Teams, conferences, and group calls—that Microsoft makes available. This is an effective way to obtain additional ...
Teams PowerPack - Call Analytics: Guide
Teams PowerPack - Call Analytics is a powerful tool that offers deep insights into user behavior, Auto Attendants, Call Queues, Voice Call flows, and more within your Microsoft Teams Voice environment. To provide these insights, Teams PowerPack ...
Teams PowerPack - Call Analytics: Core Functionality
What call data does Teams PowerPack - Call Analytics capture for Inbound vs. Outbound calls? Teams PowerPack - Call Analytics provides full visibility into inbound calls. We provide some metrics to give you a complete picture of your call activity, ...
Teams PowerPack - Call Analytics: Modifying Auto Attendants or Call Queues
This guide explains how to request changes to your company's Auto Attendants or Call Queues in Teams PowerPack - Call Analytics. How to Request a Change: There are two ways to submit a request to modify an Auto Attendant or call queue: Support ...
FAQ - Teams PowerPack Version 2
We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our Teams PowerPack - CX and Teams PowerPack Call Analytics. This update introduces several enhancements, and additional new features will be rolled out ...