Release Notes | CX– August 2026

What's New for Teams PowerPack – Customer Experience (CX)?

We are excited to announce ACS Call Service! By integrating Azure Communications Services, Teams PowerPack – CX unlocks new possibilities for call handling.

New Features

• Ring All routing option is now available! When enabled, incoming calls will ring all eligible users at the same time, instead of routing to one user at a time.
  

• Voicemail recordings are now automatically saved when the caller hangs up, without the need to press "#" at the end.                                                       

• Call transfer is moving into the Sidekick app, giving agents a faster way to hand off calls.

We've prepared a detailed guide for getting to know the new Transfer Call control and setting up your Sidekick environment! Read the full guide here.

Notes:

• For calls routed through Ring All, X-Ray reporting will show all of the users that received the incoming call notification.
• When using Ring All, users who received the incoming call will see who answered it in the Sidekick app.
  

Important Notes

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For detailed troubleshooting, please refer to our troubleshooting guide here.

For any questions or assistance, please contact our support team at support_products@teamventi.com