• Fixed an issue where occasionally, calls would ring on an Inactive User.
  
• Fixed an issue where "User manually assigned" status would sometimes not be counted for total duration in Reports.
• Fixed an issue where "Wallboard Longest Hunting" time would not be calculated correctly.
  

"Scheduled Reports" is a new feature found under Admin Console. This feature will allow Administrators and Supervisors to schedule an email to be sent at any given date and time, containing an URL leading to a report for the selected Date Range.

This can be scheduled to be sent in the frequencies of Daily, Weekly and Monthly, and to multiple email addresses of users enabled in Teams PowerPack Portal.

"Availability Reports" is a new feature found under Reports. This feature will allow Administrators and Supervisors to visualize at a glance the Teams Presence status of all active Teams PowerPack Users for any given date.

This report will also allow selecting a User and visualizing more information, such as an Activity Heat map to see in which hours the selected User spent more time in calls, and a Calls time per skill dashboard, to visualize the time that the User spent on calls from specific Skills.

Our CX Sidekick app has been redesigned, and a new section has been added. Caller History will allow Users to visualize historical information of previous calls made by a Caller selected in Call History, and the current caller, displayed in the CX Sidekick Pop up component.