Release Note - August 31, 2025

Release Note - August 31, 2025

Today we're excited to announce the release of version 2.2.16 of Teams PowerPack! This update includes new features and bug fixes across our products, all designed to provide a better experience.

What's New for Teams PowerPack - CX?

New features
  1. CX
    • The Raw Data report now includes a new column: Not Handled by. This column displays the names of agents who were offered a call but did not answer.
  1. CX Sidekick
    • Additional padding has been added to the Conversations and Client History sections for a cleaner, more organized look.
Fixes
  1. CX
    • Fixed an issue where the application wouldn't load when installed as a WebApp and launched from the Windows taskbar.
  1. CX Sidekick
    • Fixed an issue where the Screen Pop would sometimes fail to display the correct CRM information for the current caller.
Notes
  1. CX
    • The Audios menu in the Admin Console has been renamed to "Audio Prompts."

What's New for Teams PowerPack - CDR & Call Analytics?
​
Performance
  • Changes have been applied to optimize performance.

Important Notes
  • If you experience any issues, clearing your browser cache may help.
  • For detailed troubleshooting, please refer to our troubleshooting guide here.
  • For any questions or assistance, please contact our support team at support_products@teamventi.com

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