Release Note - August 15, 2025

Release Note - August 15, 2025

Today, we're excited to announce a significant refresh to our platform! We've rolled out an updated look, new product names, and a reorganized portal, all designed to give you a more consistent and streamlined experience.

The biggest change is that we're bringing everything together under the Team Venti name, which has been our home for nearly 20 years. This consolidation ensures a clearer path for future growth and a more unified feel across our products.

What's New?

General

  • The BlueSky UC suite of apps has been rebranded and is now named Teams PowerPack. App titles and color schemes have been updated to reflect this change.

  • We've updated our product names to be more descriptive and consistent:

    • Teams PowerPack Standard is now Teams PowerPack - CDR

    • Teams PowerPack Premium is now Teams PowerPack - Call Analytics

    • BlueSky Contact Center is now Teams PowerPack - CX

    • Sidekick is now CX Sidekick

  • BlueSky UC will now focus exclusively on Direct Routing services.

  • Portal and App Changes

To reflect our new branding, some of our application URLs have also changed. Your login credentials, however, will remain the same.

Old URL
New URL
portal.blueskyuc.net
portal.teamspowerpack.com
 portal.blueskyuc.net  
cdr.teamspowerpack.com
powerpack.blueskyuc.net
callanalytics.teamspowerpack.com
contactcenter.blueskyuc.net
cx.teamspowerpack.com 
sidekick.blueskyuc.net
sidekick.teamspowerpack.com


Teams PowerPack - CDR (Previously "Teams PowerPack Standard")
  • New stand-alone app portal, accessed from Portal Home.
Teasm PowerPack - Call Analytics (Previously "Teams PowerPack Premium")

  • Updated color scheme in headers and dashboard bars.

Teams PowerPack - CX (Previously "BlueSky Contact Center")

  • Updated color scheme in headers.

  • The button for Sidekick in the navigation bar has been renamed "CX Sidekick".

CX Sidekick (Previously "BlueSky Sidekick")

  • Updated color scheme in headers.

  • The button for Contact Center in the navigation bar has been renamed "CX".

Important Notes

  • If you experience any issues, clearing your browser cache may help.

  • For detailed troubleshooting, please refer to our troubleshooting guide here.

  • For any questions or assistance, please contact our support team at support_products@teamventi.com

    • Related Articles

    • Release Note - August 15, 2025

      Today, we're excited to announce a significant refresh to our platform! We've rolled out an updated look, new product names, and a reorganized portal, all designed to give you a more consistent and streamlined experience. The biggest change is that ...

    • Release Note - August 31, 2025

      Today we're excited to announce the release of version 2.2.16 of Teams PowerPack! This update includes new features and bug fixes across our products, all designed to provide a better experience. What's New for Teams PowerPack - CX? New features CX ...

    • Release Note - April 4, 2025

      Lates updates for Teams PowerPack - CX New Feature: Available Agents To view the 'Available Agents' report, navigate to the Call X-Ray modal. The option to access this report is present when the call status is “Looking for an Agent.” This modal will ...

    • FAQ - Teams PowerPack Version 2

      We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our Teams PowerPack - CX and Teams PowerPack Call Analytics. This update introduces several enhancements, and additional new features will be rolled out ...

    • Release Note - May 29, 2025

      Latest updates of Teams PowerPack - CX Resolved Issue: Fixed an issue where hold music would occasionally play after the call had been answered