Release Note - May 29, 2025
Latest updates of Teams PowerPack - CX
Bug Fixes:
- Fixed an issue where hold music would occasionally play after the call had been answered
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Note Release - CX Sidekick
This is the installer of the latest version, for the Sidekick for Teams PowerPack - CX Sidekick Find the download in the Attachment tab.
Release Note - April 4, 2025
Lates updates for Teams PowerPack - CX. New Feature: Available Agents To view the 'Available Agents' report, navigate to the Call X-Ray modal. The option to access this report is present when the call status is “Looking for an Agent.” This modal will ...
Release Note - April 28, 2025
Latest updates for Teams PowerPack - CX Bug Fixes: Assign Agents dropdown now shows the Presence and Opt-In status of the listed Agents Fixed a bug where the Assign button worked without selecting an Agent Key_AgentTimeout value can now only be set ...
FAQ - Teams PowerPack Version 2
We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our Teams PowerPack - CX and Teams PowerPack Call Analytics. This update introduces several enhancements, and additional new features will be rolled out ...
Teams PowerPack - CX: Troubleshooting Common Scenarios
Even the most robust tools, including Teams PowerPack - CX, can encounter occasional delays. For instance, due to limitations with how Microsoft Graph and Teams relay information, there may be a brief lag (usually just a few minutes) between when ...