Release Note - May 29, 2025
Latest updates of Teams PowerPack - CX
Resolved Issue:
- Fixed an issue where hold music would occasionally play after the call had been answered
Related Articles
Release Note - August 15, 2025
Today, we're excited to announce a significant refresh to our platform! We've rolled out an updated look, new product names, and a reorganized portal, all designed to give you a more consistent and streamlined experience. The biggest change is that ...
Release Note - August 31, 2025
Today we're excited to announce the release of version 2.2.16 of Teams PowerPack! This update includes new features and bug fixes across our products, all designed to provide a better experience. What's New for Teams PowerPack - CX? New features CX ...
Release Note - September 9, 2025
Today we're excited to announce the release of version 2.2.16.2 of Teams PowerPack! This update brings multiple fixes across our products, all designed to provide a better experience. What's New for Teams PowerPack - CX? Fixes Fixed an issue with ...
Note Release - CX Sidekick
This is the installer of the latest version, for the Sidekick for Teams PowerPack - CX Sidekick Find the download in the Attachment tab.
Release Note - April 4, 2025
Lates updates for Teams PowerPack - CX New Feature: Available Agents To view the 'Available Agents' report, navigate to the Call X-Ray modal. The option to access this report is present when the call status is “Looking for an Agent.” This modal will ...