Release Note - March 17, 2026

Release Note - March 17, 2026

What's New for Teams PowerPack - General?

  • "Side Nav Bar" version will now automatically reflect the latest version.

What's New for Teams PowerPack - Call Analytics?

Resolved Issues
  • Addressed an issue where report dates could be displayed incorrectly for users with specific browser region settings
  • Addressed an unexpected behavior in "Calling Plans Outbound Calls" registries with non-numeric caller ID
  • "Last Week" date range refined to ensure consistency
  • Filter selectors now show your selected option instead of reverting to "All"
Updates
  • Home Users "Dashboard" will now include "Calling Plans Outbound Calls" data in the "Outbound" column for a more complete activity view
  • Duration calculation refined to more accurately reflect call length and user participation

What's New for Teams PowerPack - CX?

Resolved Issues
  • Music on hold will now loop correctly in all scenarios
  • Addressed an unexpected behavior where calls assigned manually would continue to ring the selected User even after time out
  • Wallboard SLA updated to be calculated more accurately

What's New for Teams PowerPack - CX Sidekick?

Resolved Issues
  • "Callbacks" data view will now display registries in the correct order when using "Sort by Date"

Important Notes

  • If you experience any issues, clearing your browser cache may help.

  • For detailed troubleshooting, please refer to our troubleshooting guide here.

  • For any questions or assistance, please contact our support team at support_products@teamventi.com.

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