What's New for Teams PowerPack - General?

• "Side Nav Bar" version will now automatically reflect the latest version.

What's New for Teams PowerPack - Call Analytics?

• Addressed an issue where report dates could be displayed incorrectly for users with specific browser region settings
  
• Addressed an unexpected behavior in "Calling Plans Outbound Calls" registries with non-numeric caller ID
  
• "Last Week" date range refined to ensure consistency
  
• Filter selectors now show your selected option instead of reverting to "All"

• Home Users "Dashboard" will now include "Calling Plans Outbound Calls" data in the "Outbound" column for a more complete activity view
  
• Duration calculation refined to more accurately reflect call length and user participation

What's New for Teams PowerPack - CX?

• Music on hold will now loop correctly in all scenarios
  
• Addressed an unexpected behavior where calls assigned manually would continue to ring the selected User even after time out
• Wallboard SLA updated to be calculated more accurately

What's New for Teams PowerPack - CX Sidekick?

• "Callbacks" data view will now display registries in the correct order when using "Sort by Date"