Today we're excited to announce the release of version 2.2.16.2 of Teams PowerPack! This update brings multiple fixes across our products, all designed to provide a better experience.
What's New for Teams PowerPack - CX?
Fixes
- Fixed an issue with Zoho integration provisioning
- Fixed an issue with "Raw Data" report where "Available Agents" would show as "0" even in calls where Agents were available
What's New for Teams PowerPack - Call Analytics?
Performance
- Applied changes for further optimization when data is being collected through Microsoft Teams
What's New for Teams PowerPack - CDR?
Fixes
- Fixed an issue where the data set would sometimes not load until a "Date Range" was selected