What's New for Teams PowerPack – Customer Experience (CX)?

Features

1. Agent Dashboard now shows the profile picture of the selected Agent.

Agent Profile Photo

Resolved Issue

1. The Assign Agent menu now displays correctly regardless of where it's used on the screen, ensuring full visibility at all times.

Assign Agents Display

Note

1. In the X-Ray Report, X-Ray steps can only be sorted by the Date column.

What's New for Teams PowerPack – Call Analytics and Call Detail Records (CDR)?

Features

1. All reports now display the Auto Attendants, Call Queues, and Users included in your contract, giving you a clearer and more accurate picture of your service. Note: Reporting Assets is only visible to Sys Admin users.

Users Queues A-A Display

1. In the Calls report, the "Connected Users" column now shows all users involved in a single call, listed together.
   
   Connected Users Column

Resolved Issue

1. Reports across the platform now load more quickly, so you can access your data without unnecessary wait times.

Loading Time Improved

Notes

1.  Search and Export results are based on the current page view. To see additional results at once, increase the number of items per page at the bottom of the report screen.
   
2. All filter dropdowns (Auto Attendant, Queue, User) now reflect only the items currently active in your license.
3. The order of your Home Dashboards has been updated.
   

Important Notes

If you experience any issues, clearing your browser cache may help.

For detailed troubleshooting, please refer to our troubleshooting guide here.

For any questions or assistance, please contact our support team at support_products@teamventi.com.