Note Release - CX Sidekick

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  Teams PowerPack - CX Bug fixes Resolved "undefined" time fields in reports caused by certain time zones Corrected "Dropped" call status in Excel exports, previously mislabeled as "Not Answered" Fixed instances where calls were incorrectly marked as ...

• Release Note - August 31, 2025

  Today we're excited to announce the release of version 2.2.16 of Teams PowerPack! This update includes new features and bug fixes across our products, all designed to provide a better experience. What's New for Teams PowerPack - CX? New features CX ...

• Release Note - June 10, 2025

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• Teams PowerPack - CX Sidekick

  The CX Sidekick of Teams PowerPack is a desktop application designed to empower users and optimize call handling within the CX solution. It equips users with the necessary information to effectively engage with every incoming client call. Key ...

• Teams PowerPack - CX: Sidekick for Agents

  This guide explores the functionalities and features of Teams PowerPack - CX Sidekick application designed for agents within the Teams PowerPack - CX solution. Main Menu: Provides access to call history, caller information, and additional features. ...