Note Release - CX Sidekick

Note Release - CX Sidekick

This is the installer of the latest version, for the Sidekick for Teams PowerPack - CX Sidekick

Find the download in the Attachment tab.
    • Related Articles

    • Teams PowerPack - CX Sidekick

      The CX Sidekick of Teams PowerPack is a desktop application designed to empower users and optimize call handling within the CX solution. It equips users with the necessary information to effectively engage with every incoming client call. Key ...
    • Teams PowerPack - CX: Sidekick for Agents

      This guide explores the functionalities and features of Teams PowerPack - CX Sidekick application designed for agents within the Teams PowerPack - CX solution. Main Menu: Provides access to call history, caller information, and additional features. ...
    • Release Note - April 4, 2025

      Lates updates for Teams PowerPack - CX. New Feature: Available Agents To view the 'Available Agents' report, navigate to the Call X-Ray modal. The option to access this report is present when the call status is “Looking for an Agent.” This modal will ...
    • Teams PowerPack - CX: Overview

      Teams Power Pack - CX is a comprehensive solution designed to elevate your Microsoft Teams Voice experience into a full-fledged Contact Center. Key Features: Agent Skill Management: Configure and manage user skills to ensure calls are routed to the ...
    • Teams PowerPack - CX: Sidekick Home Redesign

      We're excited to announce a significant update to our CX Sidekick app, introducing a fresh, intuitive redesign and a powerful new Caller History section. This enhancement provides your agents with immediate, contextual information to facilitate more ...