Release Note - April 28, 2025

Release Note - April 28, 2025

Latest updates for Teams PowerPack - CX 

Resolved Issue:

  1. Assign Agents dropdown now shows the Presence and Opt-In status of the listed Agents
  2. Fixed a bug where the Assign button worked without selecting an Agent
  3. Key_AgentTimeout value can now only be set at 10 to 55 seconds
  4. Fixed a bug where the values for Average Answered and Average Not Handled calls were not being calculated correctly

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