New Features & Enhancements:

• Teams PowerPack - Call Analytics:
  • Call Type Filter: You can now filter calls by type (Inbound/Outbound) within the Calls Report.
  • Call Status Filter: A new filter allows you to view calls based on their status.
  • Queue Filtering: Streamlined queue filtering enables direct selection of a queue without requiring AutoAttendant selection.
  • Dashboard Drill-Down: The Home dashboard's Calls Volume and Calls by Queue sections now offer drill-down functionality, leading to filtered reports when data entries are clicked.
  • Call Flow Sort Update: Improved sorting functionality within the Call Flow feature.
    
  • Queue Filter Option: Added a queue filter option.
• Teams PowerPack - CX:
  • Call Routing Default: When creating a new Contact Center, the default Call Routing setting is now correctly displayed as "Round Robin."

Bug Fixes:

• Resolved alignment issues in Client, Tenant, and Auto Attendant dropdowns.
• Addressed a rare SQL Logs warning related to DRCalls.
• Fixed errors when creating tenants with maximum character limits in name, TenantId, and domain.
• Corrected an error in DevOps Pipelines concerning JSON dependencies files and the Microsoft Security DevOps Checkov tool.
• Resolved an issue preventing P2PCalls from being saved due to Key Vault Secret resolution failures.
• Fixed a bug that was preventing contact center calls from working.
• Corrected the issue that was preventing the missed calls report from loading.
• Corrected the issue that was preventing the abandoned calls report from loading.
• Corrected the issue that was preventing the dropped calls report from loading.
• Fixed an issue in PowerPack Alpha where export functionality ignored search filters.
• Corrected discrepancies between the Calls Volume Dashboard and reports in PowerPack Home.