Phone Services
Microsoft Teams Incident - TM907891 *Resolved*
Final Microsoft Status We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated. User Impact Any user attempting to make calls routed ...
Troubleshooting Call Quality Issues in Teams
This guide will help you troubleshoot and report call quality issues you're experiencing in Microsoft Teams. Before you begin: Ensure Teams Quality of Service (QoS) is implemented: Teams QoS prioritizes network traffic for optimal call quality. ...
Issues with Outbound or Inbound calls
This guide outlines how to report problems making or receiving calls on your BlueSky phone line. How to Report the Issue: There are two ways to contact our Support team: Support Portal: Open a ticket through our Support Portal by clicking this link: ...
Issues with Voicemails
This guide will help you report issues with receiving voicemails from auto attendants or call queues at BlueSky UC. How to Report the Issue: There are two ways to submit a request to our Support team: Support Portal: Open a ticket through our Support ...
Reassign Phone Number
This guide explains how to reassign a phone line from a terminated employee to a new employee at BlueSky UC. What You'll Need: Email address of the terminated employee (who currently has the phone line) Email address of the new employee who will ...
Remove Phone Number Assignment
This guide outlines the steps to deactivate a phone line for an employee who is no longer with TeamVenti. What You'll Need: Username of the terminated employee Additional Options: Number Status: Indicate whether you want the phone number to be: ...
Inventory Report
This guide explains how to request a report on your company's phone numbers at BlueSky UC. What the Report Includes: Active/Assigned Lines: This lists all the phone numbers currently in use and assigned to employees. Parked Numbers: This details any ...