Issues with Outbound or Inbound calls in BlueSky UC

Issues with Outbound or Inbound calls

This guide outlines how to report problems making or receiving calls on your BlueSky phone line.

How to Report the Issue:

There are two ways to contact our Support team:
  1. Support Portal: Open a ticket through our Support Portal by clicking this link: BlueSky Portal (blueskyuc.net)
  2. Email: Send an email to our support team at support@blueskyuc.com

What Information to Include:

  • Describe the Call Issue: Be specific about the problem you're experiencing. Examples include:
    • Can't make outgoing calls at all
    • Calls are dropped frequently
    • Incoming calls don't ring through
    • Error messages appear when making or receiving calls

The more details you provide, the better we can understand the issue.

What Happens Next?

Our Support team will receive your request and analyze the situation based on your description within 24-48 hours. They may contact you for further clarification and provide next steps to resolve the problem.

    • Related Articles

    • Troubleshooting Call Quality Issues in Teams

      This guide will help you troubleshoot and report call quality issues you're experiencing in Microsoft Teams. Before you begin: Ensure Teams Quality of Service (QoS) is implemented: Teams QoS prioritizes network traffic for optimal call quality. ...

    • Issues with Voicemails

      This guide will help you report issues with receiving voicemails from auto attendants or call queues at BlueSky UC. How to Report the Issue: There are two ways to submit a request to our Support team: Support Portal: Open a ticket through our Support ...

    • Teams PowerPack - CX: Troubleshooting Common Scenarios

      Even the most robust tools, including Teams PowerPack - CX, can encounter occasional delays. For instance, due to limitations with how Microsoft Graph and Teams relay information, there may be a brief lag (usually just a few minutes) between when ...

    • Teams PowerPack - CX | Wallboard

      Teams PowerPack - CX | Wallboard is a valuable informational tool designed for real-time monitoring and management of your Teams PowerPack - CX. Teams PowerPack - CX | Live Wallboard At-a-Glance BlueSky Teams PowerPack - CX Statistics (Current Day ...

    • Reassign Phone Number

      This guide explains how to reassign a phone line from a terminated employee to a new employee at BlueSky UC. What You'll Need: Email address of the terminated employee (who currently has the phone line) Email address of the new employee who will ...