Final Microsoft Status
Our fix was successfully deployed. After an extended period of monitoring, we’ve confirmed through telemetry that service is restored and impact has been fully remediated.
Impact
Users expecting to make or receive calls routed through Microsoft Teams-provisioned auto attendants and call queues may be affected.
Preliminary Root Cause
A configuration change to an auto-attendant app ID record that matches inbound calls with users in call queues is preventing users from receiving calls and causing the impact.
*Microsoft will provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. If you would like to get the information please send us an email at support@blueskyuc.com or check out your Microsoft Health Center.