Troubleshooting Call Quality Issues in Teams

This guide will help you troubleshoot, and report call quality issues you're experiencing in Microsoft Teams.

Before you begin:

Ensure Teams Quality of Service (QoS) is implemented: Teams QoS prioritizes network traffic for optimal call quality. Verify this with your IT department. You can find more information about Teams QoS here: [link: https://learn.microsoft.com/en-us/microsoftteams/qos-in-teams](Microsoft Teams: Quality of Service)

Reporting an Issue

If Teams QoS is implemented and you're still experiencing issues, report the problem through our Support Portal or by email.

There are two ways to submit a report:

Support Portal: Open a ticket through our Support Portal by clicking this link: [link: https://support.teamventi.com/portal/en/home Support Portal - New Ticket)
Email: Send an email to our support team at support@teamventi.com

Call Details:
- If the issue affects several calls, please run the Network Assessment Tool on your machine (Instructions here: [link: https://support.teamventi.com/portal/en/kb/articles/teams-network-assessment-tool-nat]) and attach the results.
- Include a call sample that experienced quality issues with the following details:
  - Caller Name
  - Callee Name (who was called)
  - Date of the call
  - Time of the call
Additional Information:
- Is this happening with all calls (inbound or outbound)?
- Does it occur with calls from auto attendants/call queues, direct calls, or both?
- Are other users experiencing the same issue?

Our Support team will receive your request, analyze the scenario, and provide you with the next steps to resolve the call quality issues.

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