Troubleshooting Call Quality Issues in Teams
This guide will help you troubleshoot, and report call quality issues you're experiencing in Microsoft Teams.
Before you begin:
Reporting an Issue
If Teams QoS is implemented and you're still experiencing issues, report the problem through our Support Portal or by email.
How to Submit a Report:
There are two ways to submit a report:
Call Details:
Additional Information:
- Is this happening with all calls (inbound or outbound)?
- Does it occur with calls from auto attendants/call queues, direct calls, or both?
- Are other users experiencing the same issue?
What Happens Next:
Our
Support team will receive your request, analyze the scenario, and
provide you with the next steps to resolve the call quality issues.
Related Articles
Teams PowerPack - Call Analytics: Guide
Teams PowerPack - Call Analytics is a powerful tool that offers deep insights into user behavior, Auto Attendants, Call Queues, Voice Call flows, and more within your Microsoft Teams Voice environment. To provide these insights, Teams PowerPack ...
Issues with Voicemails
This guide will help you report issues with receiving voicemails from auto attendants or call queues at BlueSky UC. How to Report the Issue: There are two ways to submit a request to our Support team: Support Portal: Open a ticket through our Support ...
Issues with Outbound or Inbound calls
This guide outlines how to report problems making or receiving calls on your BlueSky phone line. How to Report the Issue: There are two ways to contact our Support team: Support Portal: Open a ticket through our Support Portal by clicking this link: ...
Teams PowerPack - Call Analytics: Modifying Auto Attendants or Call Queues
This guide explains how to request changes to your company's Auto Attendants or Call Queues in Teams PowerPack - Call Analytics. How to Request a Change: There are two ways to submit a request to modify an Auto Attendant or call queue: Support ...
Teams PowerPack - Call Analytics: Core Functionality
What call data does Teams PowerPack - Call Analytics capture for Inbound vs. Outbound calls? Teams PowerPack - Call Analytics provides full visibility into inbound calls. We provide some metrics to give you a complete picture of your call activity, ...