Troubleshooting Call Quality Issues in Teams

This guide will help you troubleshoot and report call quality issues you're experiencing in Microsoft Teams.

Before you begin:

Ensure Teams Quality of Service (QoS) is implemented: Teams QoS prioritizes network traffic for optimal call quality. Verify this with your IT department. You can find more information about Teams QoS here: [link: https://learn.microsoft.com/en-us/microsoftteams/qos-in-teams](Microsoft Teams: Quality of Service)

Reporting an Issue

If Teams QoS is implemented and you're still experiencing issues, report the problem through our Support Portal or by email.

There are two ways to submit a report:

Support Portal: Open a ticket through our Support Portal by clicking this link: [link: https://support.teamventi.com/portal/en/newticket?](TeamVenti Support Portal - New Ticket)
Email: Send an email to our support team at support@blueskyuc.com

Call Details:
- If the issue affects several calls, please run the Network Assessment Tool on your machine (Instructions here: [link: https://support.teamventi.com/portal/en/kb/articles/teams-network-assessment-tool-nat]) and attach the results.
- Include a call sample that experienced quality issues with the following details:
  - Caller Name
  - Callee Name (who was called)
  - Date of the call
  - Time of the call
Additional Information:
- Is this happening with all calls (inbound or outbound)?
- Does it occur with calls from auto attendants/call queues, direct calls, or both?
- Are other users experiencing the same issue?

Our Support team will receive your request, analyze the scenario, and provide you with the next steps to resolve the call quality issues.

Related Articles
Issues with Voicemails
This guide will help you report issues with receiving voicemails from auto attendants or call queues at BlueSky UC. How to Report the Issue: There are two ways to submit a request to our Support team: Support Portal: Open a ticket through our Support ...
Issues with Outbound or Inbound calls
This guide outlines how to report problems making or receiving calls on your BlueSky phone line. How to Report the Issue: There are two ways to contact our Support team: Support Portal: Open a ticket through our Support Portal by clicking this link: ...
Teams PowerPack - CX: Troubleshooting Common Scenarios
Even the most robust tools, including Teams PowerPack - CX, can encounter occasional delays. For instance, due to limitations with how Microsoft Graph and Teams relay information, there may be a brief lag (usually just a few minutes) between when ...
Reassign Phone Number
This guide explains how to reassign a phone line from a terminated employee to a new employee at BlueSky UC. What You'll Need: Email address of the terminated employee (who currently has the phone line) Email address of the new employee who will ...
Remove Phone Number Assignment
This guide outlines the steps to deactivate a phone line for an employee who is no longer with TeamVenti. What You'll Need: Username of the terminated employee Additional Options: Number Status: Indicate whether you want the phone number to be: ...