Issues with Voicemails in BlueSky UC

Issues with Voicemails

This guide will help you report issues with receiving voicemails from auto attendants or call queues at BlueSky UC.

How to Report the Issue:

There are two ways to submit a request to our Support team:
  1. Support Portal: Open a ticket through our Support Portal by clicking this link: Team Venti | Home
  2. Email: Send an email to our support team at support@blueskyuc.com

What Information to Include:

  • Auto Attendant or Call Queue Name (if known): Knowing the specific name of the auto attendant or call queue will help us pinpoint the problem faster.
  • If Name is Unknown: Provide a detailed description of the number or options you dial to reach the voicemail you're having trouble with. This helps us identify the area needing attention.

The More Detail, the Better!

The more specific you are about the issue, the easier it will be for our Support team to diagnose and resolve the problem.

What Happens Next?

Our Support team will receive your request within 24-48 hours and process it based on the information you provide. They may contact you if they require any further clarification.

    • Related Articles

    • Troubleshooting Call Quality Issues in Teams

      This guide will help you troubleshoot, and report call quality issues you're experiencing in Microsoft Teams. Before you begin: Ensure Teams Quality of Service (QoS) is implemented: Teams QoS prioritizes network traffic for optimal call quality. ...

    • Issues with Outbound or Inbound calls

      This guide outlines how to report problems making or receiving calls on your BlueSky phone line. How to Report the Issue: There are two ways to contact our Support team: Support Portal: Open a ticket through our Support Portal by clicking this link: ...

    • Teams PowerPack - Call Analytics: Guide

      Teams PowerPack - Call Analytics is a powerful tool that offers deep insights into user behavior, Auto Attendants, Call Queues, Voice Call flows, and more within your Microsoft Teams Voice environment. To provide these insights, Teams PowerPack ...

    • Teams PowerPack - CX: Functionalities and Features for Administrators

      This guide details the functionalities and features available to Administrators within Teams PowerPack - CX solution. Administrators hold the highest level of access, granting them complete control over the Teams PowerPack - CX environment, user ...

    • Teams PowerPack - CX: Functionalities and Features Available to Supervisors

      This guide explores the functionalities and features available to Supervisors within the Teams PowerPack - CX solution. Supervisors have access to a wider range of tools compared to Agents, allowing them to monitor performance, analyze call data, and ...