Teams PowerPack - CX
Teams PowerPack - CX | Wallboard
Teams PowerPack - CX | Wallboard is a valuable informational tool designed for real-time monitoring and management of your Teams PowerPack - CX. Teams PowerPack - CX | Live Wallboard At-a-Glance BlueSky Teams PowerPack - CX Statistics (Current Day ...
Teams PowerPack - CX
Teams Power Pack - CX is a comprehensive solution designed to elevate your Microsoft Teams Voice experience into a full-fledged Contact Center. Key Features: Agent Skill Management: Configure and manage agent skills to ensure calls are routed to the ...
Teams PowerPack Version 2 Release
Dear valued customers, We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our Teams PowerPack - CX and call analytics tool, Teams PowerPack. This update introduces several enhancements, and additional new ...
FAQ - Teams PowerPack Version 2
We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our Teams PowerPack - CX and call analytics tool, Teams PowerPack. This update introduces several enhancements, and additional new features will be rolled out ...
Teams PowerPack - CX: Troubleshooting Common Scenarios
Even the most robust tools, including Teams PowerPack - CX, can encounter occasional delays. For instance, due to limitations with how Microsoft Graph and Teams relay information, there may be a brief lag (usually just a few minutes) between when ...
Teams PowerPack - CX: Sidekick Home Redesign
We're excited to announce a significant update to our CX Sidekick app, introducing a fresh, intuitive redesign and a powerful new Caller History section. This enhancement provides your agents with immediate, contextual information to facilitate more ...
Teams PowerPack - CX: Availability Report
Accessing Availability Report Availability Report is a new feature found under Teams PowerPack – CX > Reports. This feature allows Administrators and Supervisors to visualize at a glance the Teams Presence status of all active Contact Center Agents ...
Teams PowerPack - CX: How to Create and Manage Scheduled Reports
This article provides a comprehensive guide on how to utilize the Scheduled Reports feature within the Teams PowerPack - CX. This powerful new functionality allows administrators to automate the delivery of key call analytics reports directly to ...