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Teams PowerPack - CX: Sidekick for Agents
This guide explores the functionalities and features of Teams PowerPack - CX Sidekick application designed for agents within the Teams PowerPack - CX solution. Main Menu: Provides access to call history, caller information, and additional features. ...
Teams PowerPack - CX: Functionalities and Features Available to Agents
Agents are the backbone of your Teams PowerPack - CX, handling calls and interacting directly with clients. A sophisticated hunting mechanism ensures calls are distributed efficiently among available agents based on their Teams presence status and ...

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