This document provides an overview of how to manage audio greetings and hold music within your Teams PowerPack - CX. These audio elements can significantly enhance the caller experience by providing informative and professional messages. Audio ...
This guide details the functionalities and features available to Administrators within Teams PowerPack - CX solution. Administrators hold the highest level of access, granting them complete control over the Teams PowerPack - CX environment, user ...
This guide explores the functionalities and features available to Supervisors within the Teams PowerPack - CX solution. Supervisors have access to a wider range of tools compared to Agents, allowing them to monitor performance, analyze call data, and ...
This article provides a full guide on utilizing the Scheduled Reports feature in Teams PowerPack - Call Analytics & CX. Administrators can automate delivery of key call analytics reports to internal recipients via email, containing a link to the ...