General
Teams PowerPack - CX: Wallboard
Teams PowerPack - CX | Wallboard is a valuable informational tool designed for real-time monitoring and management of your Teams PowerPack - CX. Teams PowerPack - CX | Live Wallboard At-a-Glance Teams PowerPack - CX Statistics (Current Day Only): ...
Teams PowerPack Initial Onboarding Process
Getting started with Teams PowerPack is a breeze. In just a few simple steps, you'll be up and running with our powerful suite of products, including Teams PowerPack - CDR, Teams PowerPack - Call Analytics, and Teams PowerPack - CX. The entire ...
Teams PowerPack - CX Sidekick
The CX Sidekick of Teams PowerPack is a desktop application designed to empower users and optimize call handling within the CX solution. It equips users with the necessary information to effectively engage with every incoming client call. Key ...
Teams PowerPack - CX: Overview
Teams Power Pack - CX is a comprehensive solution designed to elevate your Microsoft Teams Voice experience into a full-fledged platform. Key Features: Agent Skill Management: Configure and manage user skills to ensure calls are routed to the ...
Teams PowerPack - CX: Multi-Hubs
This article explains how Teams PowerPack - CX allows you to host and manage multiple hubs within a single tenant. Benefits of Multiple Instances Departmental Separation: Segment your Teams PowerPack - CX operations by department or function. Each ...
Teams PowerPack - CX: Troubleshooting Common Scenarios
Even the most robust tools, including Teams PowerPack - CX, can encounter occasional delays. For instance, due to limitations with how Microsoft Graph and Teams relay information, there may be a brief lag (usually just a few minutes) between when ...
Teams PowerPack - CX: Sidekick Home Redesign
We're excited to announce a significant update to our CX Sidekick app, introducing a fresh, intuitive redesign and a powerful new Caller History section. This enhancement provides your agents with immediate, contextual information to facilitate more ...