General FAQs
Customer Portal | Teams PowerPack
This guide provides an overview of the features available in your new Customer Portal. This secure and convenient portal is where you can now easily manage your account details, subscription, and billing information in one secure location. 1. ...
How do I clear cache in Teams PowerPack?
To clear any of the Apps Cache, please press Ctrl + F5 while using the App; the page will refresh loading the most recent changes in the user interface. Remember: If you encounter any issues beyond these or require further clarification, don't ...
Teams PowerPack - CX: Why do users hear music on hold for a brief moment after a call connects?
When a user answers a call from a queue, it is normal to hear the hold music continue briefly before the call connects. This short delay is part of how the communication technologies synchronize the connection. Rather than being an issue, this moment ...
How long does Teams PowerPack - Call Analytics take to display call data?
Teams PowerPack - Call Analytics works by connecting to Microsoft APIs and reading information about calls—including PSTN, Teams-to-Teams, conferences, and group calls—that Microsoft makes available. This is an effective way to obtain additional ...