Why do users hear music on hold for a brief moment after a call connects?

Teams PowerPack - CX: Why do users hear music on hold for a brief moment after a call connects?

When a user answers a call from a queue, it is normal to hear the hold music continue briefly before the call connects. This short delay is part of how the communication technologies synchronize the connection.

Rather than being an issue, this moment of music works as an audible cue, letting the user know the call is about to start. It avoids a sudden, silent connection and allows a natural transition, creating a smoother and more professional experience for both the user and the caller.

For more information you can refer to the official Microsoft documentation: Create a Call Queue in Microsoft Teams

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