Teams PowerPack - Call Analytics: Modifying Auto Attendants or Call Queues

Teams PowerPack - Call Analytics: Modifying Auto Attendants or Call Queues

This guide explains how to request changes to your company's Auto Attendants or Call Queues in Teams PowerPack - Call Analytics.

How to Request a Change:

There are two ways to submit a request to modify an Auto Attendant or call queue:
  1. Support Portal: Open a ticket through our Support Portal by clicking this link: portal.teamspowerpack.com   
  2. Email: Send an email to our support team at support@teamventi.com
  3. What Information to Include:
  • Auto Attendant or Call Queue: Specify the name of the Auto Attendant or Call Queue you want to modify.
  • Detailed Description of Changes: Clearly explain the adjustments you'd like to make. This could include:
    • Adding or removing options within the Auto Attendant menu
    • Changing the order of existing options
    • Modifying call routing rules for a call queue

The more details you provide, the better we can understand your request.

Alternative: Manage Changes Yourself (Optional)

Teams Administrators can also manage Auto Attendants and call queues directly through the Teams Admin Center: 

Here's how to access the settings:
  1. Log in to the Teams Admin Center.
  2. Navigate to Voice.
  3. Select Auto Attendants or Call Queues (depending on what you want to modify).

If you'd like to learn more about the features available in the Teams Admin Center:

  • Open a ticket through the Support Portal or send an email to request a training session. Our support team will be happy to schedule a session to help you gain a better understanding of managing Auto Attendants and Call Queues.

What Happens Next?

Our Support team will receive your request within 24-48 hours and process it based on the information you provide. They may reach out if they require further clarification.

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