Onboardings
Teams PowerPack - CX: Wallboard
Teams PowerPack - CX | Wallboard is a valuable informational tool designed for real-time monitoring and management of your Teams PowerPack - CX. Teams PowerPack - CX | Live Wallboard At-a-Glance Teams PowerPack - CX Statistics (Current Day Only): ...
Teams Power Pack - CX: Managing Audio Greetings and Hold Music
This document provides an overview of how to manage audio greetings and hold music within your Teams PowerPack - CX. These audio elements can significantly enhance the caller experience by providing informative and professional messages. Audio ...
Teams PowerPack - CX Sidekick
The CX Sidekick of Teams PowerPack is a desktop application designed to empower users and optimize call handling within the CX solution. It equips users with the necessary information to effectively engage with every incoming client call. Key ...
Teams PowerPack - CX: Overview
Teams Power Pack - CX is a comprehensive solution designed to elevate your Microsoft Teams Voice experience into a full-fledged platform. Key Features: Agent Skill Management: Configure and manage user skills to ensure calls are routed to the ...
Teams PowerPack - CX: Multi-Hubs
This article explains how Teams PowerPack - CX allows you to host and manage multiple hubs within a single tenant. Benefits of Multiple Instances Departmental Separation: Segment your Teams PowerPack - CX operations by department or function. Each ...
Teams PowerPack - CX: Functionalities and Features for Administrators
This guide details the functionalities and features available to Administrators within Teams PowerPack - CX solution. Administrators hold the highest level of access, granting them complete control over the Teams PowerPack - CX environment, user ...
Teams PowerPack - CX: Functionalities and Features Available to Supervisors
This guide explores the functionalities and features available to Supervisors within the Teams PowerPack - CX solution. Supervisors have access to a wider range of tools compared to Agents, allowing them to monitor performance, analyze call data, and ...
Teams PowerPack - CX: Sidekick for Agents
This guide explores the functionalities and features of Teams PowerPack - CX Sidekick application designed for agents within the Teams PowerPack - CX solution. Main Menu: Provides access to call history, caller information, and additional features. ...
Teams PowerPack - CX: Troubleshooting Common Scenarios
Even the most robust tools, including Teams PowerPack - CX, can encounter occasional delays. For instance, due to limitations with how Microsoft Graph and Teams relay information, there may be a brief lag (usually just a few minutes) between when ...
Teams PowerPack - CX: Sidekick Home Redesign
We're excited to announce a significant update to our CX Sidekick app, introducing a fresh, intuitive redesign and a powerful new Caller History section. This enhancement provides your agents with immediate, contextual information to facilitate more ...
Teams PowerPack - CX: Availability Report
Accessing Availability Report Availability Report is a new feature found under Teams PowerPack – CX > Reports. This feature allows Administrators and Supervisors to visualize at a glance the Teams Presence status of all active users for any given ...
Teams PowerPack - CX: How to Create and Manage Scheduled Reports
This article provides a comprehensive guide on how to utilize the Scheduled Reports feature within Teams PowerPack - CX. This powerful new functionality allows administrators to automate the delivery of key call analytics reports directly to ...