Teams PowerPack - CX Sidekick

The CX Sidekick of Teams PowerPack is a desktop application designed to empower users and optimize call handling within the CX solution. It equips users with the necessary information to effectively engage with every incoming client call.

Key Features:

• Caller Information at a Glance: CX - Sidekick displays the Caller ID and contact information for incoming calls, allowing users to prepare for each interaction.
• Complete Call History: Access a comprehensive record of past calls, enabling users to reference previous interactions and provide a more personalized customer experience.
• Callback Management: View and manage callbacks pending for all users , ensuring no customer request goes unanswered.
• Real-time Screen Pop with Integrations: Sidekick displays on-call screen pop with the ability to integrate with CRM and Desk applications, providing users with instant access to relevant customer data during calls.

CX Sidekick

Access:

1. sidekick.teamspowerpack.com
   

• Related Articles

• Teams PowerPack - CX: Overview

  Teams Power Pack - CX is a comprehensive solution designed to elevate your Microsoft Teams Voice experience into a full-fledged platform. Key Features: Agent Skill Management: Configure and manage user skills to ensure calls are routed to the ...

• Teams PowerPack - CX: Sidekick Home Redesign

  We're excited to announce a significant update to our CX Sidekick app, introducing a fresh, intuitive redesign and a powerful new Caller History section. This enhancement provides your agents with immediate, contextual information to facilitate more ...

• Note Release - CX Sidekick

  This is the installer of the latest version, for the Sidekick for Teams PowerPack - CX Sidekick Find the download in the Attachment tab.

• Teams PowerPack - CX: Sidekick for Agents

  This guide explores the functionalities and features of Teams PowerPack - CX Sidekick application designed for agents within the Teams PowerPack - CX solution. Main Menu: Provides access to call history, caller information, and additional features. ...

• Teams PowerPack - CX: Troubleshooting Common Scenarios

  Even the most robust tools, including Teams PowerPack - CX, can encounter occasional delays. For instance, due to limitations with how Microsoft Graph and Teams relay information, there may be a brief lag (usually just a few minutes) between when ...