The CX Sidekick of Teams PowerPack is a desktop application designed to empower users and optimize call handling within the CX solution. It equips users with the necessary information to effectively engage with every incoming client call.

• Caller Information at a Glance: CX - Sidekick displays the Caller ID and contact information for incoming calls, allowing users to prepare for each interaction.
• Complete Call History: Access a comprehensive record of past calls, enabling users to reference previous interactions and provide a more personalized customer experience.
• Callback Management: View and manage callbacks pending for all users , ensuring no customer request goes unanswered.
• Real-time Screen Pop with Integrations: Sidekick displays on-call screen pop with the ability to integrate with CRM and Desk applications, providing users with instant access to relevant customer data during calls.

CX Sidekick

1. sidekick.teamspowerpack.com