Teams PowerPack - CX: A full customer experience engine

Teams PowerPack - CX: Overview

Teams Power Pack - CX is a comprehensive solution designed to elevate your Microsoft Teams Voice experience into a full-fledged platform.



Key Features:

  • Agent Skill Management: Configure and manage user skills to ensure calls are routed to the best-equipped representatives based on your company's needs.
  • Real-time Visibility: Gain complete oversight of incoming calls and user status, allowing for optimized call routing and user performance monitoring.
  • In-depth Reporting: Access real-time reports on key performance indicators (KPIs) like service level agreements (SLAs), talk time, and other organizational metrics.
  • Deployment and Management: Effortlessly deploy and manage users, call queues, and gain valuable insights into key performance metrics.
  • Third-Party Integrations: Integrate Teams PowerPack - CX with popular CRM and Desk applications to streamline workflows and enhance user productivity.
  • CX Sidekick Agent App: Empower users with the CX Sidekick app, a dedicated application that simplifies call handling and management.

Accessing Teams PowerPack - CX:


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