Key Features:

• Agent Skill Management: Configure and manage user skills to ensure calls are routed to the best-equipped representatives based on your company's needs.
  
• Real-time Visibility: Gain complete oversight of incoming calls and user status, allowing for optimized call routing and user performance monitoring.
• In-depth Reporting: Access real-time reports on key performance indicators (KPIs) like service level agreements (SLAs), talk time, and other organizational metrics.
• Deployment and Management: Effortlessly deploy and manage users, call queues, and gain valuable insights into key performance metrics.
• Third-Party Integrations: Integrate Teams PowerPack - CX with popular CRM and Desk applications to streamline workflows and enhance user productivity.
• CX Sidekick Agent App: Empower users with the CX Sidekick app, a dedicated application that simplifies call handling and management.
  

Accessing Teams PowerPack - CX:

• Web Application: The web application can be accessed directly here: Teams PowerPack - CX (cx.teamspowerpack.com ) 
• Desktop App: Access the desktop application through the CX Sidekick application.