Accessing Call Reports and Analytics in Teams

Accessing Call Reports and Analytics in Teams

This guide provides information on accessing call reports and analytics in Microsoft Teams and Teams PowerPack - Call Analytics solution.

Microsoft Teams Call Reporting:

  • Location: Teams Admin Center ([link: https://admin.teams.microsoft.com/](Microsoft Teams Admin Center))
  • Steps:
    1. Navigate to Reports & Analytics
    2. Select "PSTN and SMS Usage Report"
    3. Choose the desired time frame for your search
    4. Export the report as an Excel file (click the Excel icon on the top right corner)

What the Report Includes:

  • Details of all incoming and outgoing calls for your company (limited visibility*)
  • Calls received through auto attendants or call queues (limited details*)

Limitations (*):

  • The report won't show details like:
    • Options pressed when dialing into an auto attendant
    • Recipients of calls routed through a call queue
    • Number of missed calls on main lines

Teams PowerPack - Call Analytics:

If you require detailed reports on:
  • Auto attendants and call queues
  • Agent availability
  • Missed calls

We offer a demo for our Teams PowerPack - Call Analytics. 

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Interested in a Teams PowerPack - Call Analytics? Try it now with a 30-day money back guarantee

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