Forward an Office 365 e-mail address to an external address without a mailbox.

Forward an Office 365 e-mail address to an external address without a mailbox.

1. Go to https://portal.office.com/ as an administrator, then look for the "Admin" tab.

2. On the left sidebar, under Admin Centers click on Exchange.


   

Office portal sidebar menu select ''Exchange'' under Admin Centers section


3. In the Exchange Admin Center, click on Recipients > Contacts, as shown below. Then click on the arrow next to the "+" and choose "Mail User".


    Exchange admin center recipients menu to forward an Office 365 email address to an external address without mailbox


4. Fill in the New User Details:


  • First Name.

  • Last Name.

  • Alias – make this the same as the User ID.

  • External Email Address – the email address you want to forward the email to.

  • User ID – The Internal email address you want to forward from.

  • Password – Not important as it won’t be used anyway but still make sure it’s secure.


   

New User details form to fill out


After following these steps, it should take about 1 to 2 hours to reflect the changes in the system. After this time, you can test by sending an e-mail to the address you just setup, and it should arrive in the e-mail address you specified to be forwarded to.


If you have any issues with these steps, please let us know by opening a ticket at: https://support.teamventi.com/.

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