Manage Your Subscription: A Guide to the Teams PowerPack Customer Portal

Customer Portal Guide | Teams PowerPack

Today we're excited to announce the release of Teams PowerPack version 2.2.17! This update brings a platform safeguard and a resolved issue; all designed to provide a better experience and empower your team.

What's New for Teams PowerPack?

General
  • We've added a new safeguard to prevent unauthorized access. If your tenant or subscription is disabled, users will now be greeted with a "403 Forbidden" page when they try to access any Teams PowerPack application.

What's New for Teams PowerPack - CX?

Resolved Issue

  1. We've refined the "Missed Calls" report to ensure it only includes truly missed calls. Previously, some answered calls were occasionally misclassified. This update gives your team a clearer, more accurate view.



Important Notes
  • If you experience any issues, clearing your browser cache may help
  • For detailed troubleshooting, please refer to our troubleshooting guide here
  • For any questions or assistance, please contact our support team at support_products@teamventi.com

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