Date: September 2nd, 2026 - 4:18 PM
We are aware of an ongoing Microsoft Graph service outage that is affecting the calling functionality within Teams PowerPack - CX.
Impact:
- Agents may experience issues when receiving calls through Teams PowerPack - CX
- Calls stuck in Hunting status in Wallboard
- Calls stuck in Wallboard after the Agent terminates the call
If you are being affected by this issue and have not opened a request, please send us an email at
support_products@teamventi.com. We can route your calls through Teams Queues while we continue researching.
Our team is actively monitoring the situation and will continue to track Microsoft's service status and any updates regarding the outage.
We apologize for any inconvenience this may cause and will provide additional updates as more information becomes available.