Teams PowerPack Roadmap 2026

Teams PowerPack | Roadmap 2026


Q1 - 26
Q2 - 26
Q3 - 26
Q4 - 26
Q1 - 26

1. Ring All (Teams PowerPack - CX)

Incoming calls will ring simultaneously on all available users in the skill group.

2. Summary Report in Email (Teams PowerPack - Call Analytics)

Receive summary performance dashboards delivered as a notification into your email.

4. Client Storage for Voicemails (Teams PowerPack - CX)

Clients can now store their voicemails in their own secure storage.

5. Role-Based View for Supervisors (Teams PowerPack - Call Analytics)

Supervisors will only see the Auto Attendants and Call Queues they are personally assigned to.

6. Public API (Teams PowerPack - Call Analytics & CX)

Allows authorized clients (admins only) to connect to our public API and download data and save on your storage of choice over our 90 days data retention window.

Q2 - 26

1. Integration with 3rd party CRM tools (Teams PowerPack - CX)

Connects with your CRM to display customer information to CX users during a call.

2. Webchat (Teams PowerPack - CX)

Introduces a new communication channel. CX users can accept incoming chats, view history, and generate reports.

Q3 - 26
Coming Soon
Q4 - 26
Coming Soon
 


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