How to open a Shared Mailbox on iOS.

How to open a Shared Mailbox on iOS.

  1. On your iOS device, go to Settings > Mail > Add Account.
  2. Select "Other" from the list of types.
  3. Select "Add Mail Account"
  4. Enter a name for the mail account (e.g. "Enquiries").
  5. Enter the e-mail address of the Shared Mailbox.
  6. Enter the password of a mailbox that has access to the shared mailbox (e.g., your own password, if you have access to the shared mailbox)
  7. Enter a description for the mailbox.
  8. Tap "Next".
  9. Select "IMAP".

    1. Fill in the blank information:

      i) Host name: outlook.office365.com

      ii) In the user name box, enter the e-mail address of the account that has access to the shared mailbox, followed by a "\" and then the email address of the shared mailbox itself. (eg "your.name@yourdomain.com\enquiries@yourdomain.com")

      iii) Outgoing mail server: smtp.office365.com

      iv) User name: Enter the email address of the mailbox with the permission to "send as" the shared mailbox.

      v) Password: Enter the password of the mailbox with the permission to access the shared mailbox (same as step 'iv' above)

      vi) Tap "Next".
  10. Tap "Save".

  11. Switch off the "Notes" sync which should leave just "Mail" switched on.
  12. Tap "Save".
  13. Exit the Mail app by ending the task (double press the Home button and slide the Mail app off the top of the screen).
  14. Enter the Mail app and check that the account works.


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