Clear Teams Cache

Clear Teams Cache

Clear the cache in Teams for Windows

Classic Teams

  1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.

  2. Open the Run dialog box by pressing the Windows logo key +R.

  3. In the Run dialog box, enter the following path, and then select OK: %appdata%\Microsoft\Teams

  4. Delete all files and folders in the directory.

  5. Restart Teams.

New Teams

Method 1: Reset the app

Note: When you reset the Teams app, the app data will be deleted. This includes any personalization settings that you might have configured.

  1. Type settings in the search box, and then select the Settings app from the results.
  2. Select Apps > Installed apps, and then type Microsoft Teams in the search box.
  3. Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
  4. In the Reset section, select Reset.
  5. Restart Teams.

Method 2: Delete the files

  1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.

  2. Open the Run dialog box by pressing the Windows logo key +R.

  3. In the Run dialog box, enter the following path, and then select OK. %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

  4. Delete all files and folders in the directory.

  5. Restart Teams.

Clear the cache in Teams for macOS

Classic Teams

  1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.

  2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

  3. Enter the following command, and then press Return: rm -r ~/Library/Application\ Support/Microsoft/Teams

  4. Restart Teams.

New Teams

  1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.

  2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

  3. Enter the following commands, and press Return after each command:

    1. rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams

    2. rm -rf ~/Library/Containers/com.microsoft.teams2

  4. Restart Teams.

    • Related Articles

    • How do I clear cache in Teams PowerPack?

      To clear any of the Apps Cache, please press Ctrl + F5 while using the App; the page will refresh loading the most recent changes in the user interface. Remember: If you encounter any issues beyond these or require further clarification, don't ...

    • Teams PowerPack - CX: Troubleshooting Common Scenarios

      Even the most robust tools, including Teams PowerPack - CX, can encounter occasional delays. For instance, due to limitations with how Microsoft Graph and Teams relay information, there may be a brief lag (usually just a few minutes) between when ...

    • Teams PowerPack - CX: Multi-Hubs

      This article explains how Teams PowerPack - CX allows you to host and manage multiple hubs within a single tenant. Benefits of Multiple Instances Departmental Separation: Segment your Teams PowerPack - CX operations by department or function. Each ...

    • Teams PowerPack Initial Onboarding Process

      Getting started with Teams PowerPack is a breeze. In just a few simple steps, you'll be up and running with our powerful suite of products, including Teams PowerPack - CDR, Teams PowerPack - Call Analytics, and Teams PowerPack - CX. The entire ...

    • Teams PowerPack - Call Analytics: Core Functionality

      What call data does Teams PowerPack - Call Analytics capture for Inbound vs. Outbound calls? Teams PowerPack - Call Analytics provides full visibility into inbound calls. We provide some metrics to give you a complete picture of your call activity, ...