Teams PowerPack CDR Report Guide
Call Detail Records (CDR): Report Guide
About the Data
The report includes inbound, outbound, and internal (group and peer-to-peer) call records for the current Tenant context, and within the set Filters. By default, the CDR report loads into the Today Date Range when first opened.
Call information is collected from Microsoft Teams on a schedule, new information will always be available in a time space of less than 8 hours.
Report Columns
|
Column |
What it shows |
|
Start Date |
When the call started. The displayed date and time use the reporting time zone configured for the Tenant. |
|
Call Direction |
The call's direction: `Inbound`, `Outbound`, or `Internal`. |
|
From |
The name of the Teams user that initiated the call, when available. |
|
From (Number) |
The source telephone number. |
|
To |
The name of the party or destination the call was routed to, when available. This may show an User, Auto Attendant or Queue. |
|
To (Number) |
The destination telephone number. |
|
Duration |
The total call time. |
Start Date is displayed as month/day/year and time but may vary depending on local device or browser regional settings. Duration is displayed as hours, minutes, and seconds.
Filter the Report
Filters determine which calls are included in the current report view. They apply to all matching calls, including calls that are not on the page currently displayed. Each filter applies to specific call information:
- Date Range, Start Date, and End Date: Limit calls by their Start Date. Choosing a Date Range updates Start Date and End Date. Choosing custom dates changes Date Range to `Custom range`.
- User Principal Name: Select a user to find calls in which that user participated. This filter uses participant information represented by the `From` and `To` data. A result can show an Auto Attendant or Queue in `To` even when the selected user is not named there, if the user was part of the call flow.
- Call Direction: Limit results by the Call Direction value: `Inbound`, `Outbound`, or `Internal`.
You can use the filters together. For example, choose a date range and a user to see matching calls for that user during those dates.
For Administrators, remember that if you have more than one Active tenant, the report only shows data for the current Tenant context.
Search Box
Use the Search box to quickly find information within the content currently displayed in the report view.
Items per Page
The Items per page control will help you choose how many rows to show in the current page view. Available choices are 5, 10, 20, 50, 100, 200, 500, 1,000, and 2,000. In addition, the previous and next page controls can be used to move between pages, allowing you to visualize a different set of data.
The range indicator at the bottom of the report shows how many rows are displayed and the total number of matching results. If no calls match the current context and selections, the report displays `There are no records to display` and a result count of `0 - 0 of 0`.
Sort
You can also use sortable column headers, where available, to change the order of the results in the current report view
Export Results
Select Export to download an Excel workbook (`.xlsx`) of the current page view. The export reflects the report's active filters, Search, and sorting. Includes only call records in the current page view. Changing Items per page changes how many rows are in the current page view and therefore in the export.
Access and Help
CDR access depends on your account permissions. If you cannot access the report, contact your administrator or support representative.